![]() "If it appears to us that you are abusing refunds, we may stop offering them to you." "Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games," the company writes. While this new policy may sound like a great way to get a short demo of full Steam games risk free, Valve says it reserves the right to stop giving refunds to users it thinks are taking undue advantage of the system. Refunds will be issued within a week of the request via Steam Wallet or the original payment method. Funds placed in a Steam Wallet can be refunded within 14 days of purchase. Pre-ordered games can be refunded at any time before release (as well as after release, under the same terms as others games). Valve will also be offering a 48-hour refund window on non-consumable in-game purchases for games it develops, and it will enable third-party developers to offer similar refunds on their in-game purchases. Valve will, upon request via, issue a refund for any reason, if the request is made within 14 days of purchase, and the title has been played for less than two hours." What's more, games that fall outside that 14 day/two play-hour range can still be submitted for a refund request, and Valve says it will "take a look."ĭLC can be refunded in the same manner as long as that DLC has not been "consumed, modified, or transferred"-so third-party DLC that "irreversibly levels up a game character" won't be eligible, for instance. "Maybe your PC doesn't meet the hardware requirements maybe you bought a game by mistake maybe you played the title for an hour and just didn't like it," the policy reads. That ends today, as Valve has announced a new refund policy that applies to every game on the service. Further Reading The War Z‘s Steam debacle shows “released” isn’t “done” these daysFor more than a decade, Valve has only offered refunds in extreme circumstances for downloadable games purchased on Steam. ![]()
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